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Barring some unforeseen emergency that she had to deal with, of course.
However, I have to say that the whole encounter might have been preventable with a little more vigilance on the student's part. IOW, I'd tend to have somewhat more sympathy if his request had been for something more urgent (like an unreturned graded assignment, or a family emergency requiring a reschedule of the final, or something like that). Even if I accept for argument's sake that students are primarily my customers (which I don't), I'd still have to expect a minimal amount of effort to keep current with how you're doing in the class, so that the end of the semester doesn't get cluttered with frantic "how am I doing" phone calls. Granted, the instructor shouldn't have essentially blown him off, but I have some sympathy for her position as well. I've never done such a thing, but I have myself had the impulse to send, um, testy e-mails to students who demand (and I do mean *demand*) to know two days before the final what their current grade is (and often, exactly how well they would have to do on the final to get whatever grade they need), given that my in-box is usually also filled with urgent requests to reschedule the final and such. But then, I always make it very clear what student responsibilites are at the very beginning of the semester, and I've never had a problem like this one crop up.
I guess all this just raises the issue of that fine line we walk between being helpful and accessible to students and bending over backward so often that we get treated essentially as menial servants by them ("I just e-mailed you 20 minutes ago, why haven't you answered yet???"). And I have to admit, the whole "students-as-customers" thing really bothers me. On the one hand, I understand where it comes from, but I also really believe that over-reliance on that model invariably means that our role as teachers will suffer. At least in the minds of some students and parents, this attitude has led to a "customer is always right" mentality -- and, unfortunately, in an academic environment, this just isn't the case, and we do our students no favors by pretending that it is. IOW, it wouldn't matter if we were, say, selling them shoes or a car, but I think we have a higher responsibility than that. Should we be rude to "teach them a lesson," even subconsciously? No, of course not. But I would argue that some (not the case in this thread, but some) of what students perceive as an instructor being rude, or nasty, or an asshole, or a bitch, is in fact the student being held to higher standards of accountability than he/she is accustomed to, especially when the instructor is blunt about it.
In terms of expecting a lot but not working much, obviously I've had experience with that, especially where the prof pushes most of the work off on his/her grad assistants. Please realize, though, that not every instructor who expects a lot is lazy and unsympathetic to students. My own position is that, because I typically spend at least 25 hours per week on a class when I'm teaching (these are undergrad courses, enrollment 80, taught by grad students with no help at all), my students can respect my investment of time and passion by keeping up to date with their progress (conveniently posted on the web), as well as handing in assignments on time and all that stuff.
OK, end lengthy musings. :-)
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