The tao of Trader Joe's
Devoted fans meet online to swap news, stay connected
Pia Sarkar, Chronicle Staff Writer
Tuesday, June 6, 2006
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Californians fell in love with the gourmet grocery chain based in the Los Angeles area a long time ago. But more people keep joining the cult following as Trader Joe's continues a slow expansion into other parts of the country. Today, it has more than 240 stores in 19 states.
But as much as it thrives off a swelling population of admirers, Trader Joe's has refused to shake its long tradition of privacy, posting only selective information on its Web site. The company hardly even advertises outside of its monthly newsletter called the Fearless Flyer, which is jammed with descriptions of new products and bad clip art.
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Even customers have taken it upon themselves to fill in what Trader Joe's leaves blank. Jovanna Brooks, who lives near Boston and has created a Web site for Trader Joe's fans (
http://www.traderjoefan.com), said she often receives inquiries from customers even though she has no affiliation with the company. Trader Joe's does not have an e-mail address and instead encourages correspondence the old-fashioned way -- by letter or in person.
Mike Kaltschnee of Danbury, Conn., also created a Web site,
http://www.trackingtraderjoes.com/ , which contains information about store openings and collects articles about the company. Kaltschnee said his site gets about 1,000 visitors a day. Like Brooks, he finds himself responding to questions from customers, many of whom want to know why there isn't a Trader Joe's in their community.
more...
http://sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/06/06/BUGD3J8PJ11.DTL