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I LOVED Verizon and was really shitting when we moved to the sticks and I had to get shitty T-Mobile (of course, a month after we signed a 1 yr contract, Verizon set up service out here...oh well, just a few more months).
We were with Verizon for...oh...3 years or so. NEVER had a billing issue with them. NEVER had rude customer service. If we had an issue (something simple--billing question, etc), they would always tack on free minutes or knock money off our bill. ALWAYS. They get superior service (at least out here in Washintgon State) and I am quite upset that I still have 3 months to go before I can switch back to Verizon.
My mom has Cingular. She HATES it. Always sounds like she's talking underwater. Can't get decent service for shit. Definitely no service in the mountains. She's had Cingular for about 2 years (I think she had a 2 year contract) and EVERY SINGLE MONTH for the last 2 years she's had a billing issue. Once, they charged her $800 (instead of $30) because of some fuckup in the billing department and it took her MONTHS (as in, like FOUR months) to get it straightened out. SHe was on the phone DAILY telling the people "Look at my bill. THERE IS NO WAY I MADE $800 in calls" and Cingular service was like "Uh, uh, well, uh, let me put you on hold..." only to put her on hold for 40 minutes, then drop the line.
She says when she gets done with her contract with them, she's going with Verizon.
I wish I never had to switch from Verizion to T-Mobile, but again, due to location, we had no choice (besides Cingular bleh!)
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