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It feels a little unseemly to be asking for more money while the service we're providing is seriously degraded :)
The situation is not specifically related to money. What's happening is this (as far as I understand it): we were previously running the entire message board on a single server. The old message board was seriously outdated and was not going to hold up much longer under the weight of all the users. So now we are running two servers - a new one and an old one - but the problem is that the old one can't keep up with the new one. That's why you're seeing all the errors.
This problem obviously did not come up during our beta testing phase because not enough people logged on to the new board to cause the errors we're seeing now.
For the past week, Elad has been trying to fix this through various software solutions. But it is becoming apparent that the only way forward may be to upgrade or replace the old server.
That will, of course, cost money, which is why Elad has been doing everything he can to fix the problem without having to upgrade the server. So on the one hand we don't want to be soaking you guys for cash because we feel that we're not providing a 100% quality service right now, but on the other hand the time is going to come when we might need a helping hand to upgrade the server. This is a shame, because the point of this software upgrade was to improve performance at minimal cost.
I think ultimately, when the new board is up to speed, you will see a dramatic improvement in response time and I think we'll be very happy in this software for a long time. The improved search function alone is going to be worth the effort, and as more and more threads are added to the board, this will become more obvious.
But basically, right now, we're banging our heads against the wall along with you guys. It's extremely frustrating, and all we can do is be patient. We don't have the resources of Yahoo or MSN, and therefore these things are going to take a little time.
So thanks everyone for your continued patience.
EG
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