How would one go about getting rid of a Trojan virus?

[foxy]

I am not that computer literate yet.

[many a good man]

1. format c:\

What operating system? XP? 1)run your antivirus program scan; 2) try System Restore back to the day before you first had the problem; 3) reformat your hard drives and re-install Windows...

[miss_kitty]

2. yeah what TorchesAndPitchforks said and your anti virus provider

should have a page on the trojan, or the virus, with instructions for removal, and the degree of difficulty. if you do have one of those, files have been rewritten in many cases, and system restore won't do a thing.
i hope you have your files backed up, and sorry for your loss and trouble

[Emboldened Chimp]

3. Try TDS3 first...

http://tds.diamondcs.com.au/index.php?page=download

http://www.anti-trojan-software-reviews.com/review-tds-3.htm

Reformatting wipes out everything, so you'll have to make backups. It can be a big pain in the ass.

[GR]

4. First Disable Backup And Then Start You Computer In Safe Mode...

Then run virus protection and delete any found ...keep running daily scans in safe mode until no viruses show up.

I sometimes think that Norton writes these viruses to get business...for their lousy program. They will remove viruses for a fee. Wait a minute, I alrady paid you a fee..

[leftyandproud]

5. BEFORE you do anything drastic like reformatting, try this.

I'd hate to see you lose everything when you don't need to...so you might as well try a few antivirus, anti spyware/malware programs before you reinstall everything.

You may want to try this...

First, do a disk defrag. Start, programs, accessories, system tools, disk defragmenter.


After that, go to www.download.com.

Do a search for Ad-Aware Personal Edition.
Download it.

Do a search for Spybot Search and Destroy
Download it.

Go here:
http://www.avg-antivirus.de/FreeAvgAntivirus/en_index.html
Download AVG Free Edition.

Then go here (probably the most important in your case):
http://www.emsisoft.com/en/
Download aSquared Personal Edition (free also)


Go through the necessary steps and install all four programs.

After installation, start them up one at a time...go through the menus to look for online updates. Update each program for the latest virus threats. Make sure the updates have installed on each program, then reboot your computer into safe mode (probably by pressing F8 repeatedly)

After reboot into safe mode, do another disk defragment. Then run each program, one by one...on the "thorough" setting if available.

This will take a while.

Don't run two programs at once. If you do, they may conflict with each other and your system will slow to a crawl. Also, you may want to make sure they don't all start up automatically when you reboot the computer again. Look through the options menus and uncheck the "load at startup" option on each of them. This will prevent them from loading every time you start the computer, which can really slow you down.

After performing all of the scans on the most thorough settings, I suspect you will finally get rid of those darn viruses.

Good luck.

[AGiordino]

6. Got to www.symantec.com

Click on Virus Removal Tools and look up your virus and follow the instructions there.