Warning, pissed off rant!

[Rainbowreflect]

Why do so many business seem incapable of customer service?
We went to a local carpet store last Thursday with the measurement for the 2 rooms we want carpeted. We found the carpet we wanted on a great sale. We give them the measurements & they tell us they will come out & measure & give us the total quote for instillation of the carpet right away.
Well the guy come to measure Tuesday morning. My husband asked him for the quote & he says "I don't do that, I take the info back to the office & the do the figures & call you."
So we wait, no call Tuesday, no call Wednesday, hubby calls them this morning. They give him a quote that is about $200 more than we figure. They say the guy we need to talk to is out, but will be in shortly & he will call. Two hours later, as my husband is running to leave for work, he calls. They are saying we need about 33% more yards than we need. This is bull shit! My husband did not have time to argue with him this morning so will have to wait tell tomorrow to try & figure this out. I have no idea how long I am going to have to live with my house in a mess while we try & find a carpet place that will not screw us over!!!!

[redqueen]

1. I wonder the same thing quite often

It seems businesses these days don't care about getting repeat customers, so they just treat everyone like crap.

There's a pizza place near my house that's quite good, though. It's so refreshing to spend money and feel good about it. But knowing my luck they're probably spitting in the cheese. ;)

[madmax]

2. That happend to us...

All the furniture from the upstairs crammed into LR and DR. Slept on mattress on the floor for 3 weeks.

Try not to stress out. You can do this. It's a pain in the ass but, it will pass.

[Rainbowreflect]

5. I cannot even get to most of my clothes.

We have a small house & moved all of our living & dining room stuff into the office & bedroom to start painting the weekend before last. I don't want to move everything 2 more times before the carpet is in.

[madmax]

8. I definately can relate...we did the painting thing, too.

Before I started I put clothes in boxes and hung those metal things over the doors downstairs for clothes and still I was running around like an idiot looking for freaking socks (his), underwear and bras (mine). And this was during Thanksgiving and Christmas. Was suppose to be done before the holidays.

:hug:

[amber dog democrat]

3. Thats is when you go to a competitor.

with all the details.

[KurtNYC]

4. Just a thought

carpet comes on rools which are a certain width. Sometimes the dimensions of a room make it impossible to be absolutely efficient.

In other words, if the roll is 10' wide and the room is 12' wide, you need that 2' strip and it creates some scrap that may be unusable.

That said, the phone call buck passing is inexcusable and bad business on their part.

[DebinTx]

6. Here's the scam part

told to me by a friend who used to be in the industry.

They insist on taking measurements because they up the amount required. Some of it may be necessary since they have to figure how to plan for the seams but if they're way off, it's because they're messing with the square footage numbers. Now $200 may not seem to be outrageous but wait, bet they come back and don't have enough of that "on sale" carpet and you'll have to pick another, which isn't on sale, and the price shoots up from there. If you do go with this company, measure the carpet before they put it down and see if they've actually delivered the amount you've paid for. Don't let them install until they can account for the total amount you've paid for. Make them give you the extra - for runners and future patches.

If the two rooms are just boxes, and you're fairly certain of your numbers, I'd search for another carpet company, until you find one that comes out with numbers closer to yours.

[NV Whino]

7. I hear what you are saying, but

bear in mind that carpet grain/nap/pattern runs in one direction. Sometimes it takes more than you think it should to do a room properly.

That said, get another quote.

[skygazer]

9. Then there are those businesses

Like some plumbers or cable installation guys or pool cleaners - they give you a time window when they're going to arrive - "we'll have someone there between 10 and 2" so you have to give up a good chunk of your day to sit around the house and wait for the pool man.

THEN they never show and they might call (or they might not and then you have to call them) and tell you casually, "oh, the guy got hung up on another job and couldn't make it" so you have to re-schedule.

A friend of mine went through this for three weeks waiting on the damn pool guys and since the problem was somthing warranteed under that company, they had to do the repair (or somehting like that).

Another friend recently waited for FOUR AND A HALF HOURS at a doctor's office and was then told the guy couldn't see him that day! (a specialist so he didn't want to just leave) He told the doc he charged $72 per hour and expected to be compensated for his time - the doc laughed. My friend said, "I'm not kidding!" They eventually came to an agreement whereby the doc promised not to make him wait like that again but come on!