I am so mad I'm shaking. (warning RANT)

[Rainbowreflect]

I just got off the phone with a "client" & I honestly believe that was the worst of the many, many rude, horrible, insulting phone calls I have ever had in all my work life.
This man called me names, asked questions and did not listen to the answers, implied all kind of disgusting things about me and the people I work with and then topped it off with "You don't care about people". He has no idea how I bleed about the stories I hear everyday at work and on the news.
I'm mad at him, but I'm even more mad at myself because I hardly ever take calls like this personally. I usually look at their anger as a challenge to see how I can fix things.
Thanks for your time!

[MissMillie]

1. Hope that helped

Getting it off your chest.

:grouphug: And I hope that helps too.


Breathe deeply.... calm yourself. Then take 2 minutes and call someone who loves you. There's nothing like hearing the sound of a loving voice on the other end of the phone.

[JitterbugPerfume]

2. (((((((((((((HUG)))))))))))

[Rainbowreflect]

4. The 2nd thing I did was call my hubby.

He was running out the door for work, but I got to hear his voice & hear "I love you". It did help and so do DUers.

[RobertSeattle]

3. Is your client George Bush?

:evilgrin:

[Rainbowreflect]

5. If that were the case, I would quit.

[bratcatinok]

6. The guy's a bully

One thing I always did when a call would go downhill is I'd calmly tell the customer I'd be happy to discuss the problem in a calm, adult manner but that if he/she was going to name call, curse or not listen, I was going to terminate the call. Nine times out of ten I didn't have to terminate the call and the customer regrouped and calmed down.

I'd also explain to the customer my employer doesn't pay me to be abused, my employer pays me to resolve problems and I can do that much better if we work together instead of attempting to assign blame for whatever the problem might be.

Thankfully, my employers always backed me up because they really didn't hire me to be abused but to fix problems!

[Unperson 309]

7. ((((HUG))))

I work on the phone a lot also and I know what you mean. Such calls can just make your whole day dimmer.

But consider this: Who is paying *whom* to talk to whom? Also, when you hang up that reciever, you're free of him! HE has to live with himself day in, day out, week after week after year after decade after life!

YUCK! Sooner or later the breakers of flowers land in thorns. Inevitably he will create the condtions that will chomp on his heinie with teeth *this* long!

Take care and know that I'm sending kind thoughts your way.

Flowers and flutterbyes!

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