http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/07-21-2004/0002215151&EDATE=MCLEAN, Va., July 21 /PRNewswire-FirstCall/ -- Capital One Financial Corporation (NYSE: COF) today announced that it will eliminate approximately 1,400 call center positions, transitioning most of the work volume to U.S. based companies, as part of its ongoing drive to achieve cost efficiencies and maintain the company's momentum for continued success.
The changes will primarily affect the company's Tampa, Florida facility where approximately 1,100 positions will be impacted. In addition, approximately 160 positions in Dallas, Texas and 120 positions in Richmond, Virginia will be eliminated.
Affected Capital One associates will receive comprehensive outplacement assistance and extensive career transition services including one-on-one counseling and career seminars. In addition, all full-time associates will be eligible for severance packages and retraining assistance.
Capital One expects a seamless transition for customers as support functions will be routed to its remaining staff and to existing outsourced call center providers.
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