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APBy YURI KAGEYAMA
TOKYO (AP) - Sony executives bowed in apology Sunday for a security breach in the company's PlayStation Network that caused the loss of personal data of some 77 million accounts on the online service, and promised free help to customers.
"We deeply apologize for the inconvenience we have caused," said Kazuo Hirai, chief of Sony Corp.'s PlayStation video game unit, who was among the three executives who bowed for several seconds at the company's Tokyo headquarters in the traditional style of a Japanese apology.
Hirai said parts of the service would be back this week and that the company would beef up security measures.
He said the FBI and other authorities had been contacted to start an investigation into what the company called "a criminal cyber attack" on Sony's data center in San Diego, California.
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In this Jan. 13, 2009 file photo, people walk outside Sony Corp.'s headquarters in Tokyo. Sony said Tuesday, April 26, 2011 that the credit card data of PlayStation users around the world may have been stolen in a hack that forced it to shut down its PlayStation Network for the past week, disconnecting 77 million user accounts.(AP Photo/Itsuo Inouye, File)