Forget the drawl, desi is fine (call centre rules) | Times of India

[Ediacara]

Forget the drawl, desi is fine
MINI JOSEPH TEJASWI

TIMES NEWS NETWORK< SATURDAY, JANUARY 31, 2004 09:37:15 PM >

BANGALORE: No rolling Rs. No drawls. Simply put, no accent, angrezi or American. Speak English as spoken in India, but with no mother tongue influence.

It's a demand from overseas clients that should please the two lakh call centre staff employed in Bangalore. The Americans, the British and the Aussies would like to hear understandable English. No borrowed accents, please.

Overseas clients are not amused with call centre employees mimicking their accents. And this language issue is turning out to be the biggest asset in anti- outsourcing movements abroad.

A few of them have already forced call centres to be moved back home. What’s exactly creating the trouble? The tirade of MTI (mother tongue influence), the normal-than-higher speed with which Indians speak, and their put-on westernised accent.

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[LiberalFighter]

1. Have trouble understanding tech support?

Have trouble understanding service people?

Tell them you don't understand them and to speak English.
If it continues... complain to the company. Continue to complain.