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Whenever I call an 800#, I now ask the rep that answers where they are located before I give them anything, including my name. Not only do I not feel comfortable releasing my personal info to someone clear across the world, but I also do not support the outsourcing of our precious jobs.
Just last week I had to renew my gym membership to 24 Hour Fitness; and that was the biggest CF I've had to deal with in a while. The person that answered was in Panama City, Panama and said that they are not allowed to transfer to anyone in the US. I said that is ridiculous, as I know I've dealt with a rep here in my local town of Carlsbad where their corporate office is located, so don't give me that shit about nobody in the US is available. I got the rep's name and ID and she transferred me to another rep. He laughed at the thought of my desire to speak with someone in my country, so I got his info as well and called back. This time yet another rep adivsed that there is a special 800# to call for the US, which they did give to me.
It only took 30 minutes of frustration, but dammit... I'll do it every time in support of our jobs. I then followed up with a complaint email to the corporate office naming names, dates and times and exactly how I felt. If only I had saved my email, I would post it for you to read...
:patriot:
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