Reply #51: we recently had the same problem with Verizon. [View All]

[rebel with a cause]

Our internet was off for most of the day. I called their service department in the evening and although we could barely understand what they were saying, they finally told us the problem was ours and we needed a new modem. By that time it was getting a little late to make the trip for the part. The next day the internet was still off and recalling, we found out that the service was out in the area close to us. We recalled the service department. Again, barely able to get them to understand us and for us to understand them, they told us that we were not in that area and we needed a new modem. We went and bought the modem, but didn't put it on when we got home because the internet was on. The next morning the internet was again off. I called the service again but this time I demanded to speak with someone in the states. They said they connected me and I asked about whether the service was out in our area. They said that it was not. I prepared to wait for my daughter to come home from work so she would change to the new modem. Guess what!! Two hours later I received a call telling me that the service was indeed out in our area, but it was not reconnected. Another three hours our internet came back and it has remained back on for over a month now. Luckily, we were able to return the modem we had purchased.

I do not have a problem with accents, or people with accents. In fact I love accents. But when I call someone on business I want them to be able to communicate with me and for me to be able to communicate with them. I want them to know what I am asking them and I want them to be able to answer my questions. Verizon's telephone service department is in our area, so why not the internet. I lost my temper, and although I hate to admit it, I was less than nice at the end of my dealings with them. I made a complaint with the company about the service and told them that I did not appreciate the fact that I had to deal with India about a problem that was in the middle of this country. Especially when they had no idea of what was happening here.