This is REALLY shocking..... Airline Passenger Complaints Soaring [View All]

[devilgrrl]

:sarcasm:

WASHINGTON - AirTran and Jet Blue have taken the top spots in a national survey of airline quality.

<snip>

The annual Airline Quality Rating survey released Monday found that overall the industry did a poor job last year. There were more lost bags, more bumped passengers, more consumer complaints and fewer on-time flights than in the previous year.

The rate of consumer complaints was up 60 percent. </snip>

<snip>All these problems are making travelers grumpy, the annual survey said.

The past year "was the worst year ever for the U.S. airlines," said Brent Bowen, a study co-author and professor at the University of Nebraska at Omaha's Aviation Institute. "Overall operational performance and quality declined once again to the lowest level that it's ever been."</snip>

http://ap.google.com/article/ALeqM5gbbxsOtWUJUbKH9se7gUQKrfRzFAD8VT3VCG0


Wow! How's that deregulation thing working for everyone? :hi: