Reply #33: If you were managing the store, you'd know how difficult it is to find people to do that job [View All]

[Rabrrrrrr]

for the simple reason that it breaks people down having to deal with abusive, needy people like yourself who expect perfection at all times and make no allowance for human frailty and fumbling.

And then you'd understand why it's a better option to remind the cashier to be tactful than to just fire him.

And you would have dealt with needy, obsessive, abusive customers on such a regular basis that part of you would know and understand why a cashier might snap in that instance.

And you probably, like many managers, might have also on numerous occasions chewed that cashier out for taking people into the express lane who had more than the allowed number of items, probably because you, as the manager, then got chewed out by abusive needy customers who had to wait an extra few seconds because they got "stuck" behind the jackass with the too-many items.