Reply #1: I know how you feel... [View All]

[imax2268]

I had a problem also...except I had to call Gateway for a problem I was having...

So I call their tech-support number and after holding for about 20 minutes I finally got someone on the phone.
First of all...I couldn't understand a thing he was saying...I had to ask him several times to repeat what he was saying.
Second...he didn't know how to help me with my problem and referred me to the internet...he said "Go to the internet, like a pc help forum"...that's when I said forget it...

I fired off a nice letter to Gateway telling them of my expierence. I told them that if this is what to be expected when a customer calls for help...then forget it...I will not be buying another Gateway product again...

I have yet to get a response...