Reply #60: I'm with you, Sterling..... [View All]

[hlthe2b]

I would probably have gotten myself locked up, but I would clearly have demanded that they turn the damned plane around and let me the hell off! I am Christian, but this is outrageous behavior and quite frightening given recent events. To say it is unprofessional is an outrageous UNDERstatement. It is as likely to be perceived as a threat to passengers hearing the pilot as if someone stood up and yelled "bomb!"

I credit the sane American Airlines staff who, it sounds, worked hard to calm the passengers while also ensuring that authorities were notified. However, I strongly agree with most everyone here that AA has to take a very strong stance on this issue. They must reassure the public that this will NEVER be tolerated in the future. I'm not coming out with a suggeston to boycott, but I can tell you one thing-- until I see something very definitive coming from AA on this issue, I personally WILL NOT fly AA.

While I empathize with AA employees who feel victim to this whole episode, I might suggest that your concerns would be better directed towards management, than at the public at large. Perhaps internal pressure may be equally effective as external pressure from the public? Regardless, I don't think you can blame the public for not trusting an airline who does not act upon this in a immediate, forthright, and serious manner-- with full disclosure to the public.