When businesses don't comply with a mask mandate

[Hekate]

13. Write it all down in the morning. Double check facts with your daughter. Write a letter.

Ask her if she would like to write the letter, or if she would prefer you to do it.

You and your family have spent a lot of money there over the years; it’s not just one person who is going to be upset. This is about their obligations to be respectful, and about everyone’s health. You can tell them they will lose a lot more than one customer over this — you have a family.

Here are some things you might say, and I hope this helps:

Dear Regional Manager/Name:

My family has been customers of your store for X number of years. We have, until now, enjoyed the experience and the products available.

However, something just happened that greatly concerns me. My daughter has serious health issues (don’t specify what; it’s none of their business) that require she wear a mask and socially distance in this time of pandemic. Doctor’s orders. (You don’t have to mention the doctor is named Fauci)

While shopping at X store located at Y address on Z date and time, she encountered an employee who (explain what) bumped her in the aisle, was rude and confrontational about wearing her mask, then called a security guard who was also rude and confrontational and said he was sick of the mask police while getting very close, and she had to leave the store.

My phone calls (date, time, person) have been fruitless. I asked for (security tape, etc) and have received no answer. I feel I have been blown off.

I want a phone call from the actual manager indicating you have dealt with this incident by educating your employees about courtesy and safety. I want to hear back from you about the education of your employees.

We are very upset about this, and if you cannot or will not respond you will lose all of us as customers — not just my daughter. We will also not hesitate to tell our friends.

Thank you for your attention to this matter,
Name
Address
Phone number

CC: Store Manager
Corporate Boss

(Here is something to leave out:
Any reference to her history of domestic abuse. That would open her to bullying from cruel people.)