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Related: About this forumTesla: Better Warranty? Check! Upgradeable Cars? Sure! 500-Mile Batteries? Maybe Soon!
Tesla: Better Warranty? Check! Upgradeable Cars? Sure! 500-Mile Batteries? Maybe Soon!
Tesla's service loaner: They'll not only bring you the car, for a fee you can "upgrade" and keep the borrowed vehicle for good.
Leave it to Tesla Motors TSLA -1.6% to turn what could have been a rather dull announcement about improving its service program into something of a mini-dazzler Friday. CEO Elon Musk not only promised to honor the companys 8-year battery warranty under pretty much all conditions lighting the pack on fire with a blowtorch is not covered but Tesla also rolled out a plan that allowed owners to upgrade to a top-of-the-line Model S anytime their car goes in for service. Musk also hinted that todays 265-mile range on the most-expensive model wasnt any kind of endgame; but rather that a 500-mile battery could be available within 4 years. To top it off, Tesla finished the first quarter having outsold the much less expensive Chevy Volt and Nissan Leaf, to become the most popular plug-in vehicle in the U.S.
Great cars, its sometimes said, respond as if they know what the driver wants ahead of time. Tesla is trying to expand that concept to the company level. Its original service offering was a mandatory $600-per-year plan. It basically consisted of an inspection and a promise to replace some parts, notably brakes, that Tesla makes a point of explaining dont even wear out on electric cars. While the price wasnt outrageous for a luxury vehicle, it did negate one of the prime advantages of EV ownership: lower cost of maintenance and many buyers werent happy. A Tesla owner wouldnt see much savings over a similar BMW until 5 years or more into the cars life. Solution? You can now skip the annual service and maintain both the 5-year vehicle warranty and the 8-year battery warranty. If you want the full suite of services Tesla provides, theyll happily provide you a loaner vehicle, brought to you, and handle the service. But youre no longer required to do so.
Deluxe loaner, keep it if you like
Oh, and about that loaner. Its going to be a nearly new, fully loaded Model S, with the biggest battery and the Performance package. (Theyll produce enough of these to make sure all owners getting their car serviced can receive one. If youd rather, the company will loan you one of their original Roadster models, too, although thatll have more miles on it.). Some owners will have a car this nice, but many wont. Tesla figures a few will want to keep the loaner and theyll be able to. The price will be the same as new, minus 1% for every month old the loaner car is and an additional $1 off for every mile it has. So if your loaner runs $90,000 and is 4 months old with 5,000 miles, you can keep it for about $81,500. Tesla will buy back your existing vehicle on a similar formula. Its the closest thing to an upgradeable car the industry has to offer.
Again, though, for Telsa, the suggestion is that it really is just the beginning. The company has been touting for a while that some features can be added to the vehicles via software changes. For example, the Model S didnt originally have a creep mode like a typical car where it moves gently forward when you lift off the brake. That was added just a few months after launch. But being a Silicon Valley company, hardware upgrades are not out of the question, as Musks discussion about future batteries seemed to suggest.
An end to range anxiety?
...
Tesla's service loaner: They'll not only bring you the car, for a fee you can "upgrade" and keep the borrowed vehicle for good.
Leave it to Tesla Motors TSLA -1.6% to turn what could have been a rather dull announcement about improving its service program into something of a mini-dazzler Friday. CEO Elon Musk not only promised to honor the companys 8-year battery warranty under pretty much all conditions lighting the pack on fire with a blowtorch is not covered but Tesla also rolled out a plan that allowed owners to upgrade to a top-of-the-line Model S anytime their car goes in for service. Musk also hinted that todays 265-mile range on the most-expensive model wasnt any kind of endgame; but rather that a 500-mile battery could be available within 4 years. To top it off, Tesla finished the first quarter having outsold the much less expensive Chevy Volt and Nissan Leaf, to become the most popular plug-in vehicle in the U.S.
Great cars, its sometimes said, respond as if they know what the driver wants ahead of time. Tesla is trying to expand that concept to the company level. Its original service offering was a mandatory $600-per-year plan. It basically consisted of an inspection and a promise to replace some parts, notably brakes, that Tesla makes a point of explaining dont even wear out on electric cars. While the price wasnt outrageous for a luxury vehicle, it did negate one of the prime advantages of EV ownership: lower cost of maintenance and many buyers werent happy. A Tesla owner wouldnt see much savings over a similar BMW until 5 years or more into the cars life. Solution? You can now skip the annual service and maintain both the 5-year vehicle warranty and the 8-year battery warranty. If you want the full suite of services Tesla provides, theyll happily provide you a loaner vehicle, brought to you, and handle the service. But youre no longer required to do so.
Deluxe loaner, keep it if you like
Oh, and about that loaner. Its going to be a nearly new, fully loaded Model S, with the biggest battery and the Performance package. (Theyll produce enough of these to make sure all owners getting their car serviced can receive one. If youd rather, the company will loan you one of their original Roadster models, too, although thatll have more miles on it.). Some owners will have a car this nice, but many wont. Tesla figures a few will want to keep the loaner and theyll be able to. The price will be the same as new, minus 1% for every month old the loaner car is and an additional $1 off for every mile it has. So if your loaner runs $90,000 and is 4 months old with 5,000 miles, you can keep it for about $81,500. Tesla will buy back your existing vehicle on a similar formula. Its the closest thing to an upgradeable car the industry has to offer.
Again, though, for Telsa, the suggestion is that it really is just the beginning. The company has been touting for a while that some features can be added to the vehicles via software changes. For example, the Model S didnt originally have a creep mode like a typical car where it moves gently forward when you lift off the brake. That was added just a few months after launch. But being a Silicon Valley company, hardware upgrades are not out of the question, as Musks discussion about future batteries seemed to suggest.
An end to range anxiety?
...
http://www.forbes.com/sites/markrogowsky/2013/04/27/tesla-better-warranty-check-upgradeable-cars-sure-500-mile-batteries-maybe-soon/
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Tesla: Better Warranty? Check! Upgradeable Cars? Sure! 500-Mile Batteries? Maybe Soon! (Original Post)
kristopher
Apr 2013
OP
longship
(40,416 posts)1. I am liking Elon Musk a whole lot.
His last launch of the Dragon capsule to the ISS had a failure which might have jeopardized the mission. But SpaceX worked the problem and docked it anyway.
Musk is doing some incredible shit. He undoubtedly has many of his detractors red faced.
R&K