The DU Lounge
Related: Culture Forums, Support ForumsI can't believe I spent the whole afternoon assembling a piece of furniture only to find..
there is a piece missing....
and now I will have to take it apart and send it back...
femmocrat
(28,394 posts)IKEA by any chance?
cyberswede
(26,117 posts)I always want to skip the step that says to lay out and account for all the pieces...but I learned that lesson once upon a time.
You might consider purchasing another of the same item, using the missing part from that kit, and then returning the second one due to the missing part.
Moondog
(4,833 posts)is the only way to recover your labor.
Your call.
Turbineguy
(37,212 posts)After years of not reading the instructions, I too have relented and read them all the time. And even then I still manage to screw things up.
HipChick
(25,485 posts)took the missing item out
and sent the package back
jmowreader
(50,453 posts)Most of that kind of furniture has a missing-parts hotline number. Or circle the part on the instruction sheet, take it and the receipt to the store and ask them for it.
cyberswede
(26,117 posts)but maybe I give them too much credit.
HipChick
(25,485 posts)Happens all the time
cyberswede
(26,117 posts)so I figured they returned the item to the supplier or manufacturer, if there was something wrong.
jmowreader
(50,453 posts)That furniture you describe isn't expensive enough to justify sending it back. You send a message to the vendor telling them you got something returned for a missing part and one of three things will happen.
They might send you the missing part. You get it, put it in the box and put the box on the shelf.
They might give you partial credit. You then put a discount label with "parts missing" on it on the product and sell it to someone who won't mind calling for a new part.
Or they give you full credit and you destroy the item.
The problem is when someone buys an item, takes out the three parts he needs, carefully tapes the box up, then tells the returns clerk there's nothing wrong with it. The worst thing Walmart ever did was to invent the "we take anything back" returns policy, and the reason it's so bad is it fucked the rest of the retail industry. That "customer is always right" lie was okay when there was a social contract - do right by me and I'll do right by you. Now, it's you do right by me but I'll do anything I want to you.
Grateful for Hope
(39,320 posts)and, then complain to the company about the missing part. Quality control seems to be an illusive concept with too many retailers.
baldguy
(36,649 posts)Instructions are always smug bastards.
Recovered Repug
(1,518 posts)NV Whino
(20,886 posts)They "might" send you just the missing piece.
MiddleFingerMom
(25,163 posts).
.
.
... it has a remote and there was absolutely no warning that it required two AAA batteries
that were not included.
.
.
.
So I can't pretend to be a pilot getting badly-needed medical supplies through excessively
dangerous weather conditions,
,
,
,
Sometimes, an active imagination sucks.
.
.
.
" CLIMB, CAPTAIN... CLIMB!!!!!"
,
,
,
Hayabusa
(2,135 posts)And the right side ended up being about an inch higher than the left. And that was after the first one was broken... Yeah, let's see what some local shops have in the way of cheap bookshelves.
Jeff R
(322 posts)That sucks, been there.
At least you didn't get extra pieces and have to wonder have I lost my mind or are they just fucking with me.