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I can't believe I spent the whole afternoon assembling a piece of furniture only to find.. (Original Post) HipChick Apr 2013 OP
That is maddening! femmocrat Apr 2013 #1
Argh! cyberswede Apr 2013 #2
What cyberswede has suggested Moondog Apr 2013 #5
That's a great idea! Turbineguy Apr 2013 #8
It's called RTFM...but it looks just like what someone did..opened this package up HipChick Apr 2013 #9
Which means someone else will make an identical thread in two weeks jmowreader Apr 2013 #10
I wouldn't think the retailer would put an incomplete kit back on the floor for sale, cyberswede Apr 2013 #11
A Customer returns an item, they put it right back out for resale HipChick Apr 2013 #13
They usually ask me if there's anything wrong with the item... cyberswede Apr 2013 #14
How RTV on cheap stuff works jmowreader May 2013 #17
I hope you do this Grateful for Hope Apr 2013 #16
Don't the instructions tell you to make sure you have all the pieces? baldguy Apr 2013 #3
Instructions are for people with no imaginations. Recovered Repug Apr 2013 #7
Call them NV Whino Apr 2013 #4
I just bought an industrial-strength fan that's WONDERFUL, but... MiddleFingerMom Apr 2013 #6
Bought a bookcase at Wal-Mart Hayabusa Apr 2013 #12
Mass Packaging Jeff R Apr 2013 #15

cyberswede

(26,117 posts)
2. Argh!
Sun Apr 28, 2013, 06:07 PM
Apr 2013

I always want to skip the step that says to lay out and account for all the pieces...but I learned that lesson once upon a time.

You might consider purchasing another of the same item, using the missing part from that kit, and then returning the second one due to the missing part.

Turbineguy

(37,212 posts)
8. That's a great idea!
Sun Apr 28, 2013, 06:34 PM
Apr 2013

After years of not reading the instructions, I too have relented and read them all the time. And even then I still manage to screw things up.

HipChick

(25,485 posts)
9. It's called RTFM...but it looks just like what someone did..opened this package up
Sun Apr 28, 2013, 07:32 PM
Apr 2013

took the missing item out

and sent the package back

jmowreader

(50,453 posts)
10. Which means someone else will make an identical thread in two weeks
Mon Apr 29, 2013, 02:30 PM
Apr 2013

Most of that kind of furniture has a missing-parts hotline number. Or circle the part on the instruction sheet, take it and the receipt to the store and ask them for it.

cyberswede

(26,117 posts)
11. I wouldn't think the retailer would put an incomplete kit back on the floor for sale,
Mon Apr 29, 2013, 02:37 PM
Apr 2013

but maybe I give them too much credit.

cyberswede

(26,117 posts)
14. They usually ask me if there's anything wrong with the item...
Mon Apr 29, 2013, 06:04 PM
Apr 2013

so I figured they returned the item to the supplier or manufacturer, if there was something wrong.

jmowreader

(50,453 posts)
17. How RTV on cheap stuff works
Wed May 1, 2013, 04:44 PM
May 2013

That furniture you describe isn't expensive enough to justify sending it back. You send a message to the vendor telling them you got something returned for a missing part and one of three things will happen.

They might send you the missing part. You get it, put it in the box and put the box on the shelf.

They might give you partial credit. You then put a discount label with "parts missing" on it on the product and sell it to someone who won't mind calling for a new part.

Or they give you full credit and you destroy the item.

The problem is when someone buys an item, takes out the three parts he needs, carefully tapes the box up, then tells the returns clerk there's nothing wrong with it. The worst thing Walmart ever did was to invent the "we take anything back" returns policy, and the reason it's so bad is it fucked the rest of the retail industry. That "customer is always right" lie was okay when there was a social contract - do right by me and I'll do right by you. Now, it's you do right by me but I'll do anything I want to you.

Grateful for Hope

(39,320 posts)
16. I hope you do this
Mon Apr 29, 2013, 06:53 PM
Apr 2013

and, then complain to the company about the missing part. Quality control seems to be an illusive concept with too many retailers.

 

baldguy

(36,649 posts)
3. Don't the instructions tell you to make sure you have all the pieces?
Sun Apr 28, 2013, 06:11 PM
Apr 2013

Instructions are always smug bastards.

MiddleFingerMom

(25,163 posts)
6. I just bought an industrial-strength fan that's WONDERFUL, but...
Sun Apr 28, 2013, 06:18 PM
Apr 2013

.
.
.
... it has a remote and there was absolutely no warning that it required two AAA batteries
that were not included.
.
.
.
So I can't pretend to be a pilot getting badly-needed medical supplies through excessively
dangerous weather conditions,
,
,
,
Sometimes, an active imagination sucks.
.
.
.
" CLIMB, CAPTAIN... CLIMB!!!!!"
,
,
,

Hayabusa

(2,135 posts)
12. Bought a bookcase at Wal-Mart
Mon Apr 29, 2013, 03:22 PM
Apr 2013

And the right side ended up being about an inch higher than the left. And that was after the first one was broken... Yeah, let's see what some local shops have in the way of cheap bookshelves.

Jeff R

(322 posts)
15. Mass Packaging
Mon Apr 29, 2013, 06:41 PM
Apr 2013

That sucks, been there.
At least you didn't get extra pieces and have to wonder have I lost my mind or are they just fucking with me.

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